FREQUENTLY ASKED QUESTIONS

What kind of hotels supplies do you sell?
We sell thousands of brand-name products for the hotel and hospitality industry. We work with many different manufacturers all over the world, all of whom have passed our high standards for quality.

How long have you been in business?
We were established in 1989 in Miami, Florida by Robert Perlman, an ex-hotelier with over 20 years in the hospitality field.

Where are your offices?
Our headquarters is in Miami, Florida. We also have an 18,000 sq. ft warehouse in Miami and a 3,000 sq. ft. decorator show room . We have additional offices in Honduras, Guatemala and Cancun, Mexico to service our many clients in the Caribbean and Latin America.

Who are your typical clients?
We procure supplies for every size hotel, from mom and pop bed and breakfasts to midsize hotel chains and large five-star resorts. We are proud to say that our smallest clients get the same personalized attention that our largest customers receive.

Do you have minimum ordering requirements?
No. You can order just what you need when you need it. Because we have a large warehouse, we’re able to store excess product. You no longer have to tie up capital in excess inventory.

Your literature says that you provide personalized service. Can you elaborate?
We like to think that it's our personalized service that sets us apart from other vendors. First, we’ll actually come to your facility and familiarize ourselves with the types of products you use and the image you want your property to project.

Second, you'll be matched with an account service team. The members of this team will all get to know your property well and will be able handle any requests. Someone from your team will always be available to assist you.

Third, we follow through on orders. We package all orders ourselves at our Miami warehouse. That allows us to make sure your order is complete even if it includes supplies from different manufacturers and to check that all products are in perfect condition.

Will I pay extra to have you procure our products?
On the contrary. We'll shop for you to find the best values. Also, because of the volume we do and our relationships with manufacturers, we’re often able to get discounts which we pass along to you.

Can you assist us with renovations, restorations or additions?
Yes, we can manage your renovation, restoration, or addition. We’ll provide cost-effective solutions that meet your objectives, and we’ll oversee every detail of the project through completion.

Can you ship to properties overseas?
Yes, actually a large percentage of our business is with hotels in Latin America and the Caribbean. For overseas shipping, we consolidate all orders at our warehouse in Miami, saving you freight and handling charges. By packing all items ourselves we can ensure that your order requirements are met and guarantee safe shipment of your products. We also prepare all customs documentation so all you need to do is receive the shipment.

What if I need to see samples before I order products, particularly interior decorating items?
We can certainly send you catalog photos, swatches or samples. Or you are welcome to visit our showroom located in Miami, Florida. In addition to stocking many furnishings and products, it has thousands of catalogs and reference materials for every type of hospitality product.

How can I order from RTI Hotel Supply?
Order by phone, fax, e-mail or via our online form on this website.